A call to arms to get REDi

20.11.2019
Better Services

As South Australia braces for one of its hottest November days on record, the Liberal Government is urging vulnerable South Australians to register for a free, potentially lifesaving phone service that provides welfare checks to the community during heatwaves.

Premier Steven Marshall and Minister for Human Services Michelle Lensink are encouraging the community to register themselves, loved ones and friends for the Red Cross Telecross REDi service, which calls clients at regular intervals to check-in on them when temperatures increase significantly.

The service is activated and funded by the Department of Human Services during declared heatwaves.

Last summer, the service was activated a total of 11 days, during which 5,797 calls were made to more than 700 registered vulnerable clients.

Premier Marshall said the free phone service could be a “lifesaver”.

“I urge the community to register their loved ones and friends for this free phone service – it could literally be a lifesaver,” said Premier Marshall.

Minister for Human Services Michelle Lensink said people registered with the Telecross REDi service receive a phone call up to three times a day, to check on how they are coping.

“There are people in our community known to be at a far greater risk than others during the hot weather, so please consider how they can best prepare for the heat.

“People at greater risk include those who live alone, or with a disability or mental illness – but also those who are housebound, frail, aged, recovering from an illness or accident.

“The trained Red Cross volunteers provide tips to stay cool, or if necessary, activate an emergency procedure if required.

“We’ve witnessed the phone calls helping people in emergency situations every year, some have been very unwell with serious impacts on their health. If you think you or a family member could benefit from the service, please contact the Red Cross.”

Vulnerable people, or their representatives, can register for the Telecross REDi service by phoning 1800 188 071 or (08) 8100 4510, or by emailing telecrossredi@redcross.org.au

To find out more about Telecross REDi visit www.redcross.org.au/telecross-redi

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